Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
FAQ
Welcome to the Frequently Asked Questions (FAQ) page of nikkavida.com
We are here to answer your questions and ensure you have the best shopping experience possible. If you need further assistance, please do not hesitate to contact us.
Question No. 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
Processing time: 1 to 2 business days
Transit time: 6 to 8 business days
Estimated delivery time: 7 to 10 business days
For more details, please see our Shipping Policy.
Question No. 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders in France. For more information, please see our Shipping Policy.
Question No. 3: Where is nikkavida.com ?
Answer: nikkavida.com is a French brand specializing in lighting. We offer a carefully curated selection of high-quality lighting products, with delivery available exclusively in France.
Question No. 4: What should I do if I receive a defective product?
Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, please see our Return Policy.
Question No. 5: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation period. To cancel your order within this period, please contact us.
Question No. 6: What is your return policy?
Answer: We have a simple and hassle-free return procedure. For all details, please refer to our Return Policy.
Question No. 7: When will I receive my refund after returning a product?
Answer: Once we have received and inspected your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please see our Refund Policy for more details.
Question No. 8: Do you offer a warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question No. 9: How can I contact customer service?
Answer: You can contact our customer service via the Contact Us page or by sending us an email at info@nikkavida.com.
Question No. 10: Do you deliver internationally?
Answer: No, we currently only deliver in France.
Question No. 11: Do you have a physical store that I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question No. 12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service for more details.
Question No. 13: What is the procedure for exchanging a product?
Answer: For more information on product exchanges, please refer to our Return Policy.
Question No. 14: How can I track my order?
Answer: You can track your order via the page
Contact information:
Store Name : nikkavida.com
Address : 209 Rue de Vern, Rennes, 35200, Brittany, France
Email : info@nikkavida.com
Phone : +33 7 44 79 48 30
Customer Service Hours :
Monday to Friday: from 9:00 AM to 5:00 PM (Eastern Time)
We do our best to respond to your email within 1 to 2 business days.